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My eQuals
My eQuals is the official tertiary qualifications digital platform for the higher education sector, students and employers.
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Student Communications & Enquiry Management
This survey collated information about how universities managing incoming calls from and outbound calls to future and current students.
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USI Update 2020
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ARC/ARUCC/HoSA webinar
This is the first of a series of webinars with sister organisations in the United Kingdom and Canada - the Academic Registrars Council (ARC UK) and the Association of Registrars of the Universities and Colleges of Canada (ARUCC). This session will focus on sharing information about our approaches to managing international students in the context of our national regulatory environments and changing global trends. Mark Erickson (University of Sydney) will present from the perspective of universities in Australia and New Zealand.
Webinar: The Student Voice in Action
This webinar will highlight practical ways to embed student voice in decision-making. Sara Ardern (Griffith University) will share how their Student Voice and Partnerships Framework brings student perspectives into shaping the student experience, while Bella Christensen (University of the Sunshine Coast) will showcase how small-scale “student voice activations” can generate meaningful insights, inform practice, and foster a more engaged and collaborative student community.
Webinar: A Conversation with the National Student Ombudsman
This will be an online conversation with staff from the Office of the National Student Ombudsman who will share learnings from the first year-and-bit of operation, and answer questions raised by members.
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Benchmarking - Academic Progress (February 2021)
The University of Canberra was interested in how academic progress is managed at other universities....
Read moreBenchmarking - Complaints Offices (August 2019)
Monash University sought to understand the models used by other institutions for managing and resolv...
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