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My eQuals
My eQuals is the official tertiary qualifications digital platform for the higher education sector, students and employers.
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Student Communications & Enquiry Management
This survey collated information about how universities managing incoming calls from and outbound calls to future and current students.
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USI Update 2020
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Employment Updates
Automates the update of the website profile and the CRM records when a HoSA member changes their employment.
Webinar: UA/UNZ Higher Education Sector Update
Join two of the sector's most senior policy experts, Chris Whelan - CEO of Universities New Zealand, and John Wellard - Executive Director, Strategy and Planning, Universities Australia, who will provide HoSA members with an overview of current issues facing universities in Australia and New Zealand, and what to expect in 2026.
Breaking Barriers, bringing teams together for more First Point of Contact Resolution
In 2023 the University of Melbourne embarked on the Student Services Transformation Program (SSTP), with the aim of improving the student and staff experience through a number of aligned projects spanning technology, process, workforce, data and service experience.
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Benchmarking - Academic Progress (February 2021)
The University of Canberra was interested in how academic progress is managed at other universities....
Read moreBenchmarking - Complaints Offices (August 2019)
Monash University sought to understand the models used by other institutions for managing and resolv...
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