Lisa-Marie Stones

Customer-focussed administration professional offering over two decades of experience in student services, support and administration within a dual sector tertiary education environment. Humanistic leader with the ability to engage stakeholders at all levels,motivate and inspire teams and find innovative solutions to improve customer experience and business processes. I am passionate about lowering customer effort while driving continuous improvement in a rapidly changing environment. Skilled leader of multi-disciplinary student services teams, responsible for delivering exceptional, personalised student experiences at key transition points and moments across the entire student lifecycle.