Clare Jones

A highly experienced higher education leader with over 25 years of overseeing student lifecycle operations, enquiry services and administrative excellence within complex University environments, both in Australia and in the UK. Proven ability to lead high-performing teams, drive digital transformation, develop positive service cultures and enhance student experience through evidence-based services delivery. Adept at navigating regulatory frameworks including HESA, TEQSA, ESOS and committed to fostering a culture of continuous improvement, compliance and collaboration.